We have an immediate opening for Customer Service Representative-Import at our Vancouver office.
Orient Overseas Container Line” and “OOCL” are trade names for transportation provided separately by: Orient Overseas Container Line Limited (“OOCLL”) and OOCL (Europe) Limited respectively and both are wholly-owned subsidiaries of Orient Overseas (International) Limited, a public company (0316) listed on the Hong Kong Stock Exchange. OOCL is one of the world’s largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong’s most recognized global brands, OOCL provides customers with fully-integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
OOCL is well respected in the industry with a reputation for providing customer-focused solutions, a quality-through-excellence approach and continual innovation. OOCL is one of the leading international carriers serving China, providing a full range of logistics and transportation services throughout the country. It is also an industry leader in the use of information technology and e-commerce to manage the entire cargo process.
The ideal candidates are self-motivated, innovative, customer-focused, disciplined and skilled in planning and prioritizing. We require strong communication skills (verbal and written) and problem-solving skills, and must be highly effective utilizing computer technology, including MS Excel, and Word.
• Customer service process, policies and guidelines
• Cargo Restrictions
• Intermodal and local cut-offs
• Hazardous Material handling procedures
• Overweight procedures
• Regulatory bodies rules & regulations
• Ports & routes
• Customer & customs requirements
• Terminal & railway operations
• Attention to detail
• Excellent verbal and written communication skills
• Ability to multi-task
• Organizational skills
• Time management
• Flexibility and ability to adapt to changes
• Maintain outstanding attendance record