Customer Service Representative

Gillespie-Munro Inc.

Customer Service Representative

JOB DESCRIPTION:          CUSTOMER SERVICE REPRESENTATIVE
                                          Import Consolidation

REPORTS TO:                    Manager Consolidation Services
LOCATION:                        Vancouver, BC
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JOB SUMMARY:

Prepare import manifests, arrange container delivery and unloading, and distribute manifests to consignees. Secure original bills of lading and payments from consignees where required. Respond to client inquiries on all matters relating to the client’s activities. Communicate with agents to obtain cargo status and to ensure service standards are maintained. Prepare and follow up with clients on the status of freight quotes. Work with the other employees in the import consolidation department to improve customer satisfaction, cycle times, and increase revenues. Maintain high performance standards that will enable the import consolidation department to focus on continuous improvement, committed to providing exceptional customer service.

SPECIFIC ACCOUNTABILITIES:

• work with fellow employees to develop goals and achieve success
• provide support for other employees in the department
• monitor all aspects of the documentation and movement of cargo for clients
• prepare quotes and follow up with clients on the status of the quotes
• prepare customs manifests in accordance with agents consolidation documentation
• distribute manifests, secure bills of lading, and collect freight payments
• perform tracing and traffic functions as required by clients
• keep clients aware of delays or diversions of their shipments
• respond to all client inquiries in a timely manner with accurate information
• provide assistance to clients in resolving issues or disputes
• ensure the highest level of quality service is being maintained

REQUIREMENTS OF THE JOB, DESIRED TRAINING AND EXPERIENCE

Willingness to learn new skills
Willingness to make a commitment to the growth and success of fellow employees
Good customer service skills and a desire to provide total client satisfaction
Successful completion of CIFFA Education Program
2 years general forwarding or marine transportation experience
Good computer skills
Good communication and organizational skills
Post secondary education preferred

How to Apply

If you are interested in this position please apply by email to:  tvandenberghe@gmunro.ca