Manager, Seabus Operations, Translink

Coast Mountain Bus Company

Manager, SeaBus Operations

As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we’re committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.


  • Manages the operational delivery of SeaBus transit services to customers in the Lower Mainland by providing effective, safe and reliable services that consistently meet customer expectations and operating schedules.
  • Manages all SeaBus operations providing safe and reliable passenger ferry service. Ensures that service and schedules are maintained, modifies schedules to accommodate special circumstances or unusual
    conditions, establishes service priorities and manages services including work assignments, overtime, guarantees, cancellations, equipment availability, etc.
  • Develops and maintains cooperative relations with federal and provincial government agencies ensuring that all requirements of the Port Metro Vancouver Harbour Master, Transport Canada and Lloyd’s Registry are met. Investigates accidents, in close cooperation with government agencies where circumstances warrant, and takes steps to prevent reoccurrences.
  • Develops a pro-active, positive labor relations environment and a safe and harassment free workplace.
  • Adjudicates second stage grievances, participates in arbitrations, assists with collective bargaining as a member of the management team and participates in negotiations. Conducts research of bargaining issues. Ensures consistency of management decisions by discussing issues with other Managers, Operations and ensures adherence to corporate policy and collective agreements.
  • Develops, recommends and implements changes and improvements in operational and administrative policies, plans, goals, objectives that contribute to overall effectiveness. Makes recommendations on service plans, long-range plans and strategies and provides input on scheduling and related matters.
  • Develops programs to improve cost effectiveness and efficiency of services, processes and materials.
  • Assists in the development and delivery of operational metrics and key performance indicators required to measure business performance and recommends go-forward strategy to address performance gaps.
  • Prepares, forecasts and monitors the budget. Serves as a member of various committees. Works in conjunction with infrastructure Management as a SeaBus Operations Liaison and/or Project Sponsor on
    the implementation of Capital Projects.
  • Manages staff, including selection, development, coaching, managing performance, assigning/reviewing work and all other people management practices. Manages relationships with Unions Internal Stakeholders (Operations, Fleet Technical Support, etc) Regulatory Bodies and External Vendors to proactively resolve issues.

Education & Experience:

The competencies for this position would be acquired through completion of a Master’s Degree or Mate’s Certificate or Degree in related field, plus courses in Supervisory Skills, Labor Relations and Business Administration.

Plus, seven (7) years previous experience in progressively responsible positions in marine operations, involving the supervision of a large group of unionized employees and the application of collective agreements, work rules, policies and procedures.

Other Requirements

  • Solid understanding of the marine regulatory environment with solid knowledge of the concepts, principles, practices and techniques of operations as it pertains to a marine environment.
  • Solid knowledge of relevant standards, legislation, acts and regulatory requirements particularly of the Canada Shipping Act and good understanding of the requirements and practices of classifications
  • Excellent written and oral communication skills.
  • Advanced teamwork and interpersonal skills, including negotiations and conflict resolution skills.
  • Solid computer skills in MS Office suite and use of web-based systems.
  • Advanced analytical, problem solving and decision-making skills to identify and mitigate risks pertaining to areas of accountability.
  • Advanced leadership, development and team building skills to oversee a large group of exempt and union staff.
  • Previous experience in responding to and managing emergency situations in an operations environment.
  • Demonstrated general/change management leadership skills are required

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioral descriptive interview questions.

COVID-19 Safety Vaccination Policy: To support public health, and protect the health and safety of our employees, customers, and their families, Coast Mountain Bus Company employees will be required to be fully vaccinated against COVID-19 and will need to provide proof of full vaccination status in compliance with the employer’s COVID-19 Safety Vaccination Policy.

Accommodations may be applicable under the BC Human Rights Code. Should an applicant be unable to provide proof of full vaccination and should an accommodation be requested, additional information
will be required to determine whether the individual is entitled to be accommodated.

Work Schedule: 37.5 hours per week.

Work Designation: Resident. This position works predominately on-site

Rate of Pay: Competitive salary shall be offered to the successful candidate based on their experience and qualifications. The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.


How to Apply

Please go to to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Please note that only those short-listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ’s by going to

Equal Employment Opportunity

We are an equal opportunity employer committed to creating and supporting a diverse and inclusive workforce that is free of all forms of discrimination. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please reach out! We celebrate our inclusive work environment and welcome members of all backgrounds, skills and perspectives.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at

Expiry Date: November 1, 2022