The Operations Manager, Dispatch (“Manager”) is responsible for overseeing the operations of PPA’s Dispatch
Department. Reporting to the Director, Pilotage and Industry Liaison, the Manager is a key member of the
management team, responsible for building and leading dispatch teams and managing shore-based
operations in Victoria and Vancouver.
The Manager should be a hands-on, proactive leader, who thrives in a collaborative, fast-paced environment with a high level of responsibility. They act as a subject matter expert and advise the leadership team on all aspects of dispatch operations and interpretation of pilots’ contracts.
The Manager leads technological and organizational improvement initiatives within the dispatch department.
Leadership – Achieves desired organizational results by encouraging and supporting the contribution of
others; a proactive and positive team player who acts with a sense of urgency and leads by example; sets
and communicates clear goals.
Accountable – Holds self and others accountable for responsibilities; focuses on results and measuring
attainment of outcomes in a business focus.
Strategic – Develops a plan in support of organizational strategic direction. Demonstrates an understanding of the link between one’s job responsibilities and overall organizational goals and needs.
Integrity and Honesty – Demonstrates a resolute commitment to and respect for the spirit behind the
rules and core values of the organization, setting an example of professionalism and ethical propriety.
Influential and Collaborative – Has an open and consistent approach to working with others and
possesses strong interpersonal skills, with the ability to build relationships and develop/maintain
partnerships, obtaining stakeholder agreement.
Creativity and Innovation – Develops new insights into situations; questions conventional approaches;
encourages new ideas; designs and implements new or cutting-edge programs/ processes
Effective Working Relationships – Treats colleagues, and stakeholders with respect; resolves conflicts in a timely manner, negotiates effectively, and provides effective feedback to colleagues/employees.
Communication – Clearly presents written and verbal information; writes with clarity and purpose;
communicates effectively in both positive and negative circumstances; listens well.
People Development – Fosters learning and development of others through coaching, managing
performance and mentoring; has a genuine desire to develop others and help them succeed; formally and
informally recognizes deserving staff and colleagues.
Stakeholder Focused – Anticipates and attends to the needs of internal and external stakeholders of the
organization; or customer interests in the forefront.
A competitive compensation package will be provided including an attractive base salary and excellent benefits.
Further details will be discussed in a personal interview.
FOR INFORMATION PLEASE CONTACT:
James Laing or Tony Kirschner
LEADERS INTERNATIONAL EXECUTIVE SEARCH
#880—609 Granville Street
Vancouver, BC V7Y 1G5
Phone: (604) 688-8422